Privacy Policy

 LBK Supplies (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and interact with our services.

By using our website and services, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

1.1 Personal Data You Provide:

We may collect personal information you voluntarily provide when you interact with us, including:

• Name
• Email address
• Telephone number
• Billing and delivery address
• Payment information (processed via third-party providers)
• Other information you submit when ordering, contacting us, subscribing to newsletters, or using features of the site.
   

1.2 Data Collected Automatically

We may automatically collect certain information when you visit or use our website, including:

• IP address
• Browser type and version
• Device identifiers
• Pages visited and interaction data
• Referral URLs
• Cookies and similar technologies.
   

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil orders
• Communicate with you about your account, orders, and enquiries
• Personalise your experience on our site
• Improve our website and services
• Analyse website usage and trends
• Send marketing communications where permitted by law
• Meet legal and regulatory obligations.
   

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Distinguish you from other users
• Provide features such as saving shopping basket contents
• Analyse website performance and usage
• Support marketing efforts.  

You can manage or disable cookies through your browser settings, but this may affect your ability to use some parts of our website.

4. How We Protect Your Information

We implement appropriate security measures to protect your information from unauthorised access and disclosure. These measures include secure server technologies (such as SSL encryption) and internal procedures designed to safeguard your data. 

5. Third-Party Service Providers

We may share your personal data with trusted third parties who help us operate our website, fulfil orders, process payments, send communications, or provide analytical services. These partners are only permitted to use your information to the extent necessary to perform their services for us. We do not sell or rent your personal information to external organisations for marketing purposes.

6. Marketing Communications

Where permitted by law, we may send you marketing emails or messages about products, services, promotions, or events. You can opt out of marketing communications at any time by following the unsubscribe instructions included in the message. 

7. Legal Obligations and Rights

7.1 Legal Requirements

We may disclose your data if required to do so by law or in response to valid legal requests from public authorities. 

7.2 Your Rights

Under the UK GDPR/Data Protection Act, you have rights regarding your personal data, including:

• Right to access your data
• Right to rectify inaccurate information
• Right to erase your data in certain circumstances
• Right to restrict processing
• Right to object to processing
• Right to data portability.

To exercise these rights, please contact us using the contact details below. 

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. 

9. Links to Other Sites

Our website may contain links to external websites that are not operated by us. We have no control over and are not responsible for the privacy practices of those sites. Please review the privacy policies of any third-party sites you visit. 

10. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our site after changes confirms your acceptance of the revised terms. 

Contact Us:

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

LBK Supplies
Email: sales@lbksupplies.co.uk